Booking Terms & Conditions
Thank you for your purchase with Exist To Experience LLC, a New York State Limited Liability Corporation (herein referred to as E2E). The following terms and conditions “Terms” apply to all travel products and services purchased. Please review these terms in detail as by purchasing any travel product or service, you are bound by the terms outlined in this agreement.
REFUND & CANCELLATION POLICY
You have 24 hours from the time of booking to cancel a trip for a full refund. ALL REFUNDS ARE SUBJECT TO A 3% PROCESSING FEE. In other words, if you request a refund for a payment or a deposit, your refund will be minus a 3% processing fee. After 24 hours, the trip deposit, and any payments already made, are non-refundable. Our contracts with our vendors are negotiated and committed and do not allow refunds. This is how we can offer affordable monthly payments on our trip packages.
We highly recommend you purchase a separate comprehensive travel insurance policy that includes trip cancellation coverage within 3 days after booking your trip that includes a “Cancel for Any Reason” option to cover your non-refundable trip. Trip cancellation insurance is the only means of receiving reimbursement for flights and other non-refundable expenses should you cancel your trip for any reason, whether voluntarily or as a result of unforeseen circumstances. E2E does not offer any kind of insurance whatsoever.
Deposits are due at the time of booking your trip and are subject to the terms and conditions of our refund and cancellation policy above.
As a courtesy, we offer payment plans for our trips. Your monthly payments start the following month after booking on the same day you paid your deposit. You may contact us to modify your payment dates or plan.
Once you miss two monthly payments, your trip is subject to cancellation. Once your trip is canceled, you will be notified via your email on file and we will also call you. You may reinstate your trip within 14 calendar days of cancellation by paying the full amount past due. If you do not pay by then, your trip is officially canceled and any payments made thus far are non refundable.
FINAL PAYMENT DATE
Trips must be paid in full 30 days before the trip. If full payment is not received by that date, E2E reserves the right to cancel the trip.
RESCHEDULING A TRIP
In the event you cannot make a trip you booked, guests may transfer any deposits or payments made for that trip to another trip anytime up to 12 months at no additional fee. The transfer can be to any trip that is currently open. Guest are responsible for any difference in trip pricing. No refunds will be given if pricing is lower than the original trip however. You may also turn your canceled trip into a trip credit that can be applied to a future trip within 12 months from cancellation.
TRANSFERRING TO ANOTHER PERSON
Alternatively, one can transfer their deposit to someone else (friend, family member, etc) at no additional cost, within the same time frames mentioned above, with the exception of transferring one’s deposit to pay off the remaining balance of another’s deposit.You must notify us via email about the transfer. There is a one-time transfer administrative fee of $100.
BOOKING PRICING & AVAILABILITY
Trip package pricing fluctuates and at any time before a confirmed reservation, the trip package price may increase or decrease without warning. Once a tour is confirmed, the price is locked in and will not change; unless the offering is no longer available. Any price changes will be reflected on our website.
If you book double occupancy for your trip and you do not have a roommate, as a courtesy, we will attempt to pair you with a roommate of the same sex who also needs to share a room. However, if 60 days before your trip, you do not have a roommate, you will be required to pay the single occupancy supplement. Payment of the single occupancy supplement can be paid in even payments and is due within 30 days of departure.
While we make every effort to execute the itineraries provided on our website, itineraries are subject to modification and change due to availability or vendor partner changes. In the unlikely event that there are major changes to the itinerary, clients are notified as soon as possible and an equivalent substitution will be offered.
REQUIRED TRAVEL MEDICAL INSURANCE
We highly recommend that all guests attending an E2E trip protect their trip investment by purchasing a Travel Insurance policy that includes (1) Basic or Comprehensive Trip Cancellation coverage, (2) Emergency Medical Coverage, (3) Emergency Medical Evacuation, and (4) Repatriation of your remains should you perish. It is required that you email us proof of your travel insurance policy document from your insurance provider 30 days before the trip departure date.
Here are some of our Travel Insurance partners you can obtain travel insurance with:
Photography and video of the trip activity are taken throughout the experience and shared with clients post-trip. By participating on this trip or at this event you are giving E2E; its representatives and employees the right to use photographs, video, and testimony given by you during any E2E “Trip”, “Tour”, “Package”, “Experience”, or “Event”. E2E will nevery disclose your name online or in printed media without additional expressed written consent.
Travel visas are required for many countries visited on our packages. It is the responsibility of each traveler to comply with them and to secure the proper travel documents. To avoid disappointment and unnecessary expenses, please carefully review the requirements per trip, so that you can obtain all necessary documents well before your trip. Requirements are subject to change, often without notice, and we suggest you verify requirements with the relevant embassy or consulate. We will not be held responsible for any charges, trip interruptions, or cancellations due to incorrect or missing visas.
Passports are required for all U.S. citizens traveling abroad. Due to TSA Secure Flight requirements, you must enter all traveler names on your reservation exactly as they appear on each traveler’s passport, including titles such as Jr. or Sr. and any multiple first, middle or last names. If accurate information is not provided, airlines may charge penalties to make corrections or even deny boarding, and you may not be permitted to enter some countries. Any changes in names or passport information should be reported to us immediately via email. Note that any name changes or changes in passport information after you complete your booking may result in additional fees. E2E will not be responsible for any fee incurred due to negligence with providing the proper passport information.
We accept no responsibility for accidents, damage, baggage losses, delays, and/or accidental expenses due to weather, strikes, acts of God, acts of governments or authorities, wars, terrorism, criminal acts committed by third parties, hostilities, civil disturbances, riots, strikes, sickness, quarantine, defects of vehicles or breakdown in the equipment, or to the fault or default of any company used for carrying out these packages. Regarding any and all services and accommodations furnished, we expressly disclaim all responsibility or liability over any matter whatsoever for loss, damage, injury, or expense to property or person due to any cause whatsoever occurring during the duration of the trip or otherwise. All such losses or expenses will be borne by the passengers.
TRIP CANCELLATION FOR REASONS OUTSIDE OUR CONTROL
In the rare event that it becomes necessary to cancel the trip for reasons beyond our control, such as terrorism, strikes, acts of governments, weather, etc. we will reschedule the trip. Trip delays due to COVID-19 fall under this clause. If you are unable to attend the new trip dates you will receive a trip credit valid for 12 months from the date your trip is rescheduled to apply to a future trip.